Introduction
We Starworld Overseas Inc. opeating e-commerce business named WORKS SAFETY through website: www.workssafety.com and in person store at SHOE WAREHOUSE 56 Shorting road, Scarborough, ON, M1S3S3, Canada. Both online and in person operations wants you to be completely satisfied with your purchase. If for any reason you are not, we are happy to assist you with returns/exchanges with the guideline nelow:
Return Eligibility
Items must be returned within 30 days from the date of purchase.
Products must be unused, unworn, and in their original packaging, with all tags attached.
A valid proof of purchase (receipt or order confirmation) is required for all returns and exchanges.
Clearance or final sale items are non-returnable and non-refundable.
Items purchased in person from our physical locations at SHOE WAREHOUSE, 56 Shorting Road, Scarborough, ON, M1S3S3, Canada, can be exchanged only within 15 days, if the items are unused, unworn and with their original tags & boxes.
How to Return an Item
You can return your purchase using one of the following options:
1. In-Person Return
Bring your item to our physical location during business hours:
SHOE WAREHOUSE
56 Shorting Road
Scarborough, ON, M1S 3S3
Canada
Please bring your item along with your receipt or order confirmation for a quick and easy return or exchange.
2. Return by Mail
Contact our support team at info@workssafety.com to initiate your return.
Securely package the product in its original packaging.
Ship the item back to us. Please note that return shipping costs are the customer’s responsibility.
Processing & Refunds
Once your return is received and inspected, please allow 5–10 business days for processing.
Refunds will be issued to the original payment method, minus any original shipping fees.
Depending on your bank, it may take 3–5 business days for the refund to appear in your account after issuing the refunds.
Exchanges
If you need a different size or style, please initiate a return and place a new order for the item you want.
Exchanges are subject to availability.
Non-Returnable Items
Clearance or final sale merchandise
Customized or personalized products
Items showing signs of wear, damage, or alteration not caused by a manufacturing defect
For any questions about our return policy, please contact our customer service team at info@workssafety.com.
Thank you for choosing Works Safety — we appreciate your trust in us!